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Fraud investigations, AI and object-oriented UX

Kunsh Sharma

2026, Interviews completed

Forensis is not an EY service and was not adopted by EY. All case data is fictional.

Five short semi-structured conversations with forensic analysts and investigators, each with several years of experience. The guide asked for the most recent real example first and held the concept back until about the thirteenth minute, so people described their own method before reacting to mine. Examples were anonymised; I took notes. How might investigators use AI to move faster through a matter without letting a convincing story stand in for evidence, and leave a record another investigator could follow?

Return to the case

A printed chart of photographed eyes, noses, ears and profiles, each cut out and arranged in labelled rows.
Bertillon turned how police described faces into a fixed set of attributes. Forensis tries the same move for reasoning.Alphonse Bertillon, Tableau synoptic des traits physionomiques: pour servir a l'étude du “portrait parlé”, ca. 1909. The Metropolitan Museum of Art, public domain.

01 Five conversations, one guide

The interview guide

Written for 20 to 25 minutes, in six parts:

  1. Opening and consent: 2 minutes
  2. Current practice, asked before the concept: 10 to 12 minutes
  3. The concept: About minute 13
  4. Evaluating the concept: 5 to 6 minutes
  5. One module for the participant's role: 4 to 5 minutes
  6. Pilot and closing: 2 minutes

Rules I held myself to

  • Ask for the most recent real example before any general opinion.
  • Keep what was observed apart from what was inferred, believed or made up in the interview.
  • Treat confusion, rejection and existing alternatives as findings, and don't defend the concept.
  • No recording unless permission and policy allow it.

02 What I heard, and what it changed

These come from my notes of the first conversation, with one practitioner. Words in quotation marks are as I wrote them down at the time; there is no recording.

Investigations move from an anomaly by checks.

What I heard: The duplicate invoice led to comparing versions, then file properties.

What it changed: Evidence always opens beside its source, and versions compare side by side.

The output is a deck or a report.

What I heard: Findings end up in “a ppt or a word doc”.

What it changed: The record is written as the work happens.

“All we can really give is suggestions.”

What I heard: Remediation depends on what each client will adopt.

What it changed: Interventions are proposals, each with an owner and a review window.

“Every fraud is extremely different.”

What I heard: Finding commonalities “may disregard nuance”.

What it changed: Reusing a finding elsewhere needs approval, and can be refused.

Another participant suggested the fraud triangle (pressure, opportunity, rationalisation) as the place to start if the work were about detection. Forensis starts after detection, and its intervention proposals all act on the same side of that triangle: opportunity.

03 How an investigation runs today

A matter usually starts with something that doesn't fit. In one practitioner's recent case, the same invoice arrived twice, minutes apart, in two different email chains. The second copy carried a higher amount, and the file properties showed it had been edited. From there the team works by checks: a question, a document, a narrower question. The finding ends up in a PowerPoint deck or a Word report. The explanations the team ruled out on the way, and why, mostly don't.

  1. Alert or allegationWhat survives: Blank: my notes don't say
  2. TriageWhat survives: Blank: my notes don't say
  3. Collect evidenceWhat survives: Blank: my notes don't say
  4. Working explanationWhat survives: Blank: my notes don't say
  5. ChecksWhat survives: LostMost of the explanations ruled out, and why
  6. FindingWhat survives: Blank: my notes don't say
  7. ReportWhat survives: KeptA PowerPoint deck or a Word report
  8. RemediationWhat survives: Blank: my notes don't say
  • Kept
  • Lost
  • Blank: my notes don't say
From one practitioner's account of a recent case.

ACFE's 2026 study of 2,402 cases found that more than half involved a lack of internal controls or an override of existing ones. North Quay turns on exactly that kind of override.

A handwritten invoice under an engraved letterhead, with itemised lines and amounts.
What a matter starts from: an invoice, and the question of whether it should have been paid.Invoice from Vilmorin-Andrieux et Cie, Paris, 24 August 1844. The Metropolitan Museum of Art, public domain.

04 What's already out there

Secondary research

The tools

ToolStrengthWhat it leaves open
Relativity aiR for Case StrategyFacts with citations, a timeline, a fact scoreHow a fact's status changed and who changed it
HummingbirdCase management and data for financial-crime teamsHow rival explanations are compared
Link-analysis platformsEntities and connectionsWhy one explanation beat another
A general chatbotA fast, fluent narrativeProvenance, alternatives, any record
Vendor capabilities as described in their own documentation. Where Forensis differs is in the status of claims.

05 The brief changed

RowFirst brief, JulyFinal brief, September
The ideaA method for stress-testing a proposed fraud control before it shipsA case workspace for one matter, from the first anomaly to a finding with stated limits
It starts fromA confirmed fraud mechanism, supplied by the investigatorSomething that doesn't fit: an alert or an allegation
The assistant's partGenerates plausible ways a scheme could still reach its goal once the control is in placeSuggests evidence, explanations and checks; a named person accepts or rejects each one
What comes outControls compared against the weakness several cases shareA finding with its reasons and exclusions, and a record of how it was reached
Learning across casesThe centre of the method: compare cases and extract a shared principleReuse needs approval, and is refused until independent cases support it
The July brief as my circumvention workbook describes it, beside the brief the case study answers.

Who it's for

Four roles touch a matter. I kept them as roles, with no invented faces, ages or quotes.

RoleJobWhat they needWhat Forensis gives them
InvestigatorBuilds the matter day to dayTo register sources, pull out evidence and test explanationsSource-pinned evidence, the hypotheses matrix and suggested checks
Investigation leadReviews and signs offThe reasons, and what's excludedA finding that lists what it covers and what it excludes, with approval and reopening
Reviewer (legal or quality)Reconstructs a conclusion months laterTo see who decided what, and for which reasonsThe record, with actor, reasons and version for every consequential event
Controls owner (client side)Decides what to changeProposals to weigh against what their organisation will adoptIntervention proposals with an owner, a burden and a review window

Problem statement

How might investigators use AI to move faster through a matter without letting a convincing story stand in for evidence, and leave a record another investigator could follow?

Principles

Suggestions stay suggestions.

The assistant can propose anything; only a named person changes what counts as established.

Evidence keeps its source.

Every item opens the passage it came from.

Explanations stay open until a check separates them.

Each one keeps its supporting and weakening evidence in view until a recorded check tells them apart.

A finding says what it doesn't establish.

A finding lists its excluded questions beside what it covers, and every evidence item carries what it can't show.

06 From nouns to objects

I listed every noun in my interview notes and the North Quay case files, then merged the ones that meant the same thing and struck the ones that turned out to be attributes, states, roles or things in the world. Eight objects were left, and a quieter second tier for what happens after a decision.

Noun foraging

  • Matteralertallegation
  • Sourceinvoiceemail chainERP record
  • Evidenceduplicate warningoverrideexception paymenttechnician hoursrelationship
  • Claimestablished fact
  • Hypothesisexplanation
  • Checkcheck
  • Findingfinding
  • RecorddeckWord report

Second tier

  • Case snapshotpast case
  • Principlecommonality
  • Interventionremediationsegregation of duties

Struck

  • file propertiesOrigin, on Source
  • editVersion, on Source
  • approverA role: Investigation lead
  • suggestionA state: Suggested
  • scenarioResidual scenarios, on Intervention
  • keyIn the world: sources describe it
  • vendorIn the world: sources describe it
  • work orderIn the world: sources describe it
  • change requestRecords sought, on Check
  • sign-offAuthoriser, on Finding
  • managerIn the world: sources describe it
  • paymentIn the world: sources describe it
32 nouns from my notes and the case files, merged and struck down to eight objects.

Relationships

Read across a row to see where that object shows up inside the others. This matrix decides what every detail panel lists.

Appears inMatterSourceEvidenceClaimHypothesisCheckFindingRecord
MatterSame objectThe matter it decidesThe matter every event belongs to
SourceThe Sources tabSame objectIts origin, opened at the passageThe records searched, inside the search's limitsThe reasons for an event
EvidenceThe Evidence tabHighlighted passagesSame objectIts reasonsMatrix rows: Supports, Weakens, Neutral or Not testedThe result it recordedLinked reasonsThe object of an event
ClaimThe claims it supportsSame objectClaims whose reasons the result changedWhat it covers, or an excluded questionThe object of an event
HypothesisThe Hypotheses tab, as matrix columnsThe explanations it bears onSame objectThe explanations it should separateThe object of an event
CheckThe Checks tabThe check that produced itChecks that changed its reasonsThe suggested next checkSame objectThe object of an event
FindingThe Finding tab, every versionThe finding that accepted or excluded itSame objectThe object of an event, with its version
RecordThe Record tabIts activity, in the detail panelIts activity, in the detail panelIts activity, in the detail panelIts activity, in the detail panelIts activity, in the detail panelIts activity, in the detail panelSame object

Matter appears in

Finding
The matter it decides
Record
The matter every event belongs to

Source appears in

Matter
The Sources tab
Evidence
Its origin, opened at the passage
Check
The records searched, inside the search's limits
Record
The reasons for an event

Evidence appears in

Matter
The Evidence tab
Source
Highlighted passages
Claim
Its reasons
Hypothesis
Matrix rows: Supports, Weakens, Neutral or Not tested
Check
The result it recorded
Finding
Linked reasons
Record
The object of an event

Claim appears in

Evidence
The claims it supports
Check
Claims whose reasons the result changed
Finding
What it covers, or an excluded question
Record
The object of an event

Hypothesis appears in

Matter
The Hypotheses tab, as matrix columns
Evidence
The explanations it bears on
Check
The explanations it should separate
Record
The object of an event

Check appears in

Matter
The Checks tab
Evidence
The check that produced it
Claim
Checks that changed its reasons
Hypothesis
The suggested next check
Record
The object of an event

Finding appears in

Matter
The Finding tab, every version
Claim
The finding that accepted or excluded it
Record
The object of an event, with its version

Record appears in

Matter
The Record tab
Source
Its activity, in the detail panel
Evidence
Its activity, in the detail panel
Claim
Its activity, in the detail panel
Hypothesis
Its activity, in the detail panel
Check
Its activity, in the detail panel
Finding
Its activity, in the detail panel
Each cell says how the row object appears inside the column object. An empty cell means it doesn't.

From model to navigation

The information architecture falls out of the model. Each tab is an object, and every object opens in the same right-hand panel.

Product

  • MattersEvery matter, as one tableMatter
  • ReviewsFindings waiting for a leadFinding
  • InterventionsProposals across matters, with their review windowsIntervention

Matter

FX-2024-0417 North Quay service exception

Tabs

  1. OverviewThe allegation, key facts, open itemsMatter
  2. SourcesRegistered sources and their versionsSource
  3. EvidenceObservations, each opening its sourceEvidence
  4. Hypotheses (5)The matrixHypothesis
  5. Checks (5)Checks, what they searched and their resultsCheck
  6. FindingWhat it covers, reasons, exclusions, reuseFindingClaimCase snapshotPrinciple
  7. RecordEvery consequential event, in sequenceRecord
The tab counts are computed from the North Quay fixture.

07 Controls as proposals

Remediation is the client's call, so Forensis frames controls as proposals.

ProposalDependency it changesScenario that survives itOperational burden
Block duplicate invoice numbersOne document routeA changed number or work order can preserve the same approval dependency.Exception handling and legitimate revision review.
Independent proof of serviceUnverified service confirmationCollusion, fabricated traces, rubber-stamping and emergency override.Verification ownership, access and payment delay.
Related-party disclosure and recusalCompromised independenceConcealed ownership, undisclosed intermediaries or incomplete disclosure.Relationship review, escalation and substitute approvers.

All three are unevaluated proposals. No control is ranked by a score.

The 90-day review window

Independent service verification before exception payment, with disclosure and recusal review. The window runs 90 days after a proposed implementation. The process owner owns it and the control reviewer checks it. Each measure can come back Observed, Absent within review boundary or Indeterminate.

Service-evidence rate
Exception payments with independently reviewed service evidence / all exception payments in the observation window.
Not observed
Exception volume
Count of exception-payment requests and approved exceptions within the observation window.
Not observed
Legitimate payment delay
Elapsed time from complete legitimate submission to payment, compared with a defined pre-implementation baseline.
Not observed
Adaptation signals
Reviewed indications of changed numbering, shifted work orders, collusion or emergency-override dependence.
Not observed

08 What this can't show

Everything here runs on a fictional case, and the assistant's outputs are written by me to show the interaction. Nobody has used Forensis on a real matter, and I haven't run a usability test. The first test I'd run: give two investigators the same anonymised matter, one with a general-purpose chatbot and one with Forensis, then compare unsupported assumptions, alternatives considered, how much of the finding traces to evidence, and review time. If the structured version isn't clearly better than one good prompt, the framework hasn't earned its complexity.

09 Images and sources

Images

All four are public-domain works released through The Met's Open Access program. This page shows its images whole and untinted; the case page crops some of them.

  • Alphonse Bertillon, Tableau synoptic des traits physionomiques: pour servir a l'étude du “portrait parlé”, ca. 1909. The Metropolitan Museum of Art, public domain.. Object page
  • Invoice from Vilmorin-Andrieux et Cie, Paris, 24 August 1844. The Metropolitan Museum of Art, public domain.. Object page
  • John F. Peto, Old Souvenirs, ca. 1881 to 1901. The Metropolitan Museum of Art, public domain.. Object page
  • Attributed to William Notman, [Still Life with Books], 1870s to 80s. The Metropolitan Museum of Art, public domain.. Object page

Type

Neue Montreal for the pages. The product uses the system interface face with tabular numbers.

The case

North Quay is fictional. Its organisations, records and amounts were written for this project, and every fact on these pages comes from one case file.